Terms and Conditions

These are the booking conditions for our Adult Community Education courses.


Your entitlement as a learner

  • Provision which reflects local needs – we'll match our learning programmes to local needs by consulting with communities and using local information to help.
  • Equal opportunities for learning – we'll provide a good and welcoming learning experience for all, especially if you're returning to learn.
  • Effective publicity - our publicity will be easily understood and easily available.
  • Access to guidance – we'll provide up-to-date information, advice and guidance about all our courses. We'll ensure that you are on a course that is right for you, and that you know about further learning opportunities at the end of the course.
  • Efficient enrolment – You'll be able to enrol on our courses easily and quickly. The conditions of enrolment will be clearly stated. Where needed, pay-as-you-learn and postal enrolment systems will be available.
  • High quality teaching – We'll guarantee an excellent learning experience. Our tutors will be enthusiastic and responsive to your needs. Their teaching skills will be up-to-date.
  • Progression to other provision – you'll be given full information to help you progress to another course whether within the Adult Community Education Service or other providers.
  • A friendly environment in which to learn – we'll offer provision as close to local communities as we can. This may mean in one of our centres or in school, church halls or other buildings we hire. We'll ensure that the buildings we use are warm, friendly and safe.
  • Value for money – we'll deliver a high quality service at the lowest cost. Our pricing policy aims to help everyone who wants to learn, including people facing financial hardship.

Learner agreement

Before placing you on a course you will be offered the following assessment and advice and you will be asked to sign that you have received it:

  • What does your choice of course lead to? – We'll check that you understand the purpose of the course, the learning outcomes and any qualifications it may lead to. We'll explain how you can progress to further courses of study and we'll help you choose a different course at a later date.
  • Entry requirements of the course – We'll check your previous qualifications and experience and confirm that you meet the course entry requirements. We'll check personal details, including date of birth, employment and nationality that might affect your opportunity to take a course and be offered support.
  • Is the course suitable for you? – We'll inform you about work needed to succeed in your choice of course and help you decide whether you're motivated to complete it. We'll help you decide whether the chosen course is at the right level for you.
  • Support for learning – We'll assess and arrange any educational support you may need during your time on the course. This may include extra tutorial or mentor help, assistance with literacy, numeracy or language skills or any help that you may need due to a disability. We'll ensure that you are clear about where further help is available if you have any financial, educational or practical issues. We'll inform you about possible employment links to your choice of course.

Pay by instalments

Some of our centres offer the opportunity to pay by instalments. There may be a small charge for this service, further details are available from your centre.

You may qualify for other benefits. If you're on a low income your local welfare rights officer may be able to advise you of any benefits you may be entitled to. This could help you to afford your course.

Further information is available from the benefits helpline at Call Derbyshire 01629 533190.

Enrolment

You will need to pay the required fee, or fees, when enrolling. Local arrangements for paying fees by instalment should be discussed with the appropriate centre at the time of booking and will be at the discretion of the area manager. If you're claiming a reduction in fees you'll be required to sign a self-declaration on enrolment.

Examination and accreditation fees

Learners will be required to pay examination, accreditation or test fees at the beginning of their course. These fees will vary between different examining bodies and are therefore not included within the advertised tuition fees. These fees are also in addition to any other fees which may be charged.

Exceptions to the payment of an examination, accreditation or test fees are found in our fees policy. Exam, accreditation or test fees will not be refunded unless advised by Derbyshire Adult Community Education Service.

Existing qualifications

This information will be used to contribute to the collection of national and local statistics.

Existing qualification levels
Level Academic qualification equivalent
Entry level
  • Word / Number Power at entry level
  • Certificate in Adult Literacy, Numeracy, English for Speakers of Other Languages (ESOL) Skills for Life.
Level 1
  • GCSE / O Levels grades (five or more grades D-G or fewer than five grades A-C)
  • CSE below Grade 1
  • One AS Level
  • The Foundation Diploma (equivalent to five GCSEs at grades D-G)
  • Certificate in Adult Literacy, Numeracy, English for Speakers of Other Languages (ESOL), Skills for Life at Level 1
  • NVQ level 1
  • GNVQ Foundation
  • BEC General Certificate
  • BEC Diploma
  • BTEC First Certificate
  • City & Guilds Operative Awards
  • CVPE Year 1 (Technical)
  • LCCI Elementary / First Level
  • PEI Elementary / First Level
  • RSA Elementary / First Level
  • RSA Vocational Certificate
Full level 2
  • GCSE / O level (five or more at Grades A-C)
  • CSE Grade 1 (five or more)
  • One Advanced Level 2 / three AS Levels
  • The Higher Diploma (equivalent to seven GCSEs at Grades A* to C) GNVQ Intermediate
  • NVQ Level 2
Full level 3
  • A levels two or more Advanced Level passes
  • Four or more AS Levels
  • AVCE Double Award
  • The Advanced Diploma (equivalent to 3.5 A levels)
  • GNVQ Advanced
  • NVQ level 3
  • QAA recognised Access to Higher Education
Level 4
  • Teaching Qualifications (including PGCE)
  • BTEC National HNC / HND
  • Higher Education Certificate
  • Higher Education Diploma
  • Foundation Degree
  • LCCI Advanced Level
  • First Degree
  • NVQ level 4
  • Nursing (SRN)
  • RSA Advanced Certificate
  • RSA Higher Diploma
Level 5
  • Continuing Education Diploma
  • NVQ level 5
  • Masters Degree or Post Graduate Certificates and Diplomas
  • Doctorates or Special Awards.

Progression funding (Aged 19-23)

If you don't already possess a full level 2 qualification (five GCSEs Grade A-C) it may be that you will need to first undertake an entry level or a level 1 qualification as a stepping stone. Your tutor can advise you on this. If your tutor advises you to take this option then your Entry Level/Level 1 course will be free of tuition fee charges.

Equality, diversity and inclusion

All learners are responsible for ensuring that:

  • they create and maintain an environment where harassment and discrimination are considered unacceptable.
  • they support and comply with the aims of the Equality and Diversity Policy and procedures.
  • they understand the consequence of contravening equality legislation and Derbyshire County Council/Derbyshire adult and community education service policy.

Code of behaviour for learners and visitors

We welcome all our learners and visitors to our centres and other learning venues. We're committed to providing an environment where everyone will have an equal opportunity to participate and develop to their full potential.

Derbyshire adult and community education service will not tolerate discrimination on the grounds of disability, ethnicity, age, religion, gender, sexual orientation, social background or appearance to ensure that everyone enjoys and benefits from their experiences with us. We ask that you respect and comply with the following requests:

  • Treat all staff, volunteers, learners and property with respect.
  • Act in a responsible way to safeguard your own health and safety and that of others (in line with our safeguarding policy and health and safety policy).
  • Respect the different backgrounds, experiences and lifestyles of others.
  • Act in ways which do not discriminate against people of different backgrounds (in line with the our equality, diversity and inclusion policy).
  • Don't use language which could offend others, e.g. racist, sexist, homophobic, ageist, or language offensive to people with a disability.
  • We expect everyone to avoid behaviour which could make another person or group of people feel vulnerable, uncomfortable or unaccepted.
  • If you feel you have been treated with a lack of respect, been harassed, or discriminated against, contact either your course tutor or ask to see the programme manager (they will follow this up with you).
  • Pay any fees due, and if you're unable to pay, speak to the programme clerk or your tutor.
  • Comply with any other policies of this centre (they will be displayed in the classroom, if applicable).

How we use your personal information

The personal information you provide is passed to the Chief Executive of Skills Funding ("the Agency") and, when needed, theEducation Funding Agency for England ("the EFA") to meet legal duties under the Apprenticeships, Skills, Children and Learning Act 2009, and for the Agency's Learning Records Service (LRS) to create and maintain a unique learner number (ULN). The information you provide may be shared with other partner organisations for purposes relating to education or training.

Further information about use of and access to your personal data, and details of partner organisations are available from the Skills Funding Agency

Acceptable use of the internet policy agreement

I understand and agree to the provisions and conditions of this agreement. I understand that any infringement of the above provisions may result in disciplinary action and the removal of my privileges to access the centre ICT facilities. I also agree to report any misuse of the system to a staff member and I understand that misuse may come in many forms, but it may be viewed as any messages sent or received that indicate or suggest pornography, unethical or illegal activities, racism, sexism, inappropriate language and/or any act likely to cause offence.

Plagiarism guidelines for learners

As part of your course, you may/will be expected to produce written work. It is important that you give in your own work and that it is not copied either from someone else or your own previous assignments. If you do use quotes or writing from another person you must state that you have done so, otherwise you could be accused of plagiarism.

So, what is plagiarism?

  • Complete or partial plagiarism – this is when someone passes another's work as their own, deliberately, without saying so.
  • Self-plagiarism or duplication – this is copying your own work which has already been assessed as part of a previous assignment.
  • Collusion – this is where a learner works with others without acknowledgement.

If you are unsure if your work contains plagiarism, please talk to your tutor. They will be happy to have a look at your work and give you advice and support. Sometimes, after your tutor has marked your work, they may need to check where you got the information from. Please be honest.

If, at moderation, it is found that there is plagiarism in your work, the examination board may disqualify you and you will be unable to achieve the qualification.

If you have had learning support input, we need to know how much actual support you have had and so it would be useful for you to:

  • attach to the work, any notes completed by the Learning Support Assistant (LSA).
  • attach the original assignment that has been proof read by the LSA.

Refunds

We make every effort to keep our prices as low as possible and therefore under normal circumstances the service does not return payments to students who withdraw from a course. However, consideration will be given to refunding course fees up to 14 days before the course start date for personal reasons. In these circumstances, a £10 administration charge may be levied.

Transfer between courses may be possible. However, unless this is on the advice of Derbyshire Adult Community Education Service, a £10 administration charge may be levied.

Our course fees are based on a minimum number of learners, therefore if we do not reach this level of participants the service may cancel a course or ask students to pay extra to enable the course to run. If we're unable to run a course under these circumstances, the service will refund learner fees, or offer a free transfer to another suitable course.

Complaints

We hope that you have an enjoyable time learning with us but if you do have a complaint we want to deal with it fairly and swiftly. Please talk over the situation with your tutor initially. If this doesn't resolve the matter, or you feel unable to talk to your tutor, then please ask to see your programme manager. The next step would be to write to the area manager, who will do everything possible to address the issue. If the area manager cannot resolve the matter it will be referred to the Head of the Adult Community Education Service. If you are still not satisfied, the county council publishes a formal complaints procedure which the Adult Community Education Service is party to. This is available through the centre or programme manager.

If you experience any problems making an online booking please go to our online booking support page.