These are the booking conditions for our Adult Community Education courses.
Before placing you on a course you will be offered the following assessment and advice and you will be asked to sign that you have received it:
Some of our centres offer the opportunity to pay by instalments. There may be a small charge for this service, further details are available from your centre.
You may qualify for other benefits. If you're on a low income your local welfare rights officer may be able to advise you of any benefits you may be entitled to. This could help you to afford your course.
Further information is available from the benefits helpline at Call Derbyshire 01629 533190.
You will need to pay the required fee, or fees, when enrolling. Local arrangements for paying fees by instalment should be discussed with the appropriate centre at the time of booking and will be at the discretion of the area manager. If you're claiming a reduction in fees you'll be required to sign a self-declaration on enrolment.
Learners will be required to pay examination, accreditation or test fees at the beginning of their course. These fees will vary between different examining bodies and are therefore not included within the advertised tuition fees. These fees are also in addition to any other fees which may be charged.
Exceptions to the payment of an examination, accreditation or test fees are found in our fees policy. Exam, accreditation or test fees will not be refunded unless advised by Derbyshire Adult Community Education Service.
This information will be used to contribute to the collection of national and local statistics.
If you don't already possess a full level 2 qualification (five GCSEs Grade A-C) it may be that you will need to first undertake an entry level or a level 1 qualification as a stepping stone. Your tutor can advise you on this. If your tutor advises you to take this option then your Entry Level/Level 1 course will be free of tuition fee charges.
All learners are responsible for ensuring that:
We welcome all our learners and visitors to our centres and other learning venues. We're committed to providing an environment where everyone will have an equal opportunity to participate and develop to their full potential.
Derbyshire adult and community education service will not tolerate discrimination on the grounds of disability, ethnicity, age, religion, gender, sexual orientation, social background or appearance to ensure that everyone enjoys and benefits from their experiences with us. We ask that you respect and comply with the following requests:
The personal information you provide is passed to the Chief Executive of Skills Funding ("the Agency") and, when needed, theEducation Funding Agency for England ("the EFA") to meet legal duties under the Apprenticeships, Skills, Children and Learning Act 2009, and for the Agency's Learning Records Service (LRS) to create and maintain a unique learner number (ULN). The information you provide may be shared with other partner organisations for purposes relating to education or training.
Further information about use of and access to your personal data, and details of partner organisations are available from the Skills Funding Agency
I understand and agree to the provisions and conditions of this agreement. I understand that any infringement of the above provisions may result in disciplinary action and the removal of my privileges to access the centre ICT facilities. I also agree to report any misuse of the system to a staff member and I understand that misuse may come in many forms, but it may be viewed as any messages sent or received that indicate or suggest pornography, unethical or illegal activities, racism, sexism, inappropriate language and/or any act likely to cause offence.
As part of your course, you may/will be expected to produce written work. It is important that you give in your own work and that it is not copied either from someone else or your own previous assignments. If you do use quotes or writing from another person you must state that you have done so, otherwise you could be accused of plagiarism.
So, what is plagiarism?
If you are unsure if your work contains plagiarism, please talk to your tutor. They will be happy to have a look at your work and give you advice and support. Sometimes, after your tutor has marked your work, they may need to check where you got the information from. Please be honest.
If, at moderation, it is found that there is plagiarism in your work, the examination board may disqualify you and you will be unable to achieve the qualification.
If you have had learning support input, we need to know how much actual support you have had and so it would be useful for you to:
We make every effort to keep our prices as low as possible and therefore under normal circumstances the service does not return payments to students who withdraw from a course. However, consideration will be given to refunding course fees up to 14 days before the course start date for personal reasons. In these circumstances, a £10 administration charge may be levied.
Transfer between courses may be possible. However, unless this is on the advice of Derbyshire Adult Community Education Service, a £10 administration charge may be levied.
Our course fees are based on a minimum number of learners, therefore if we do not reach this level of participants the service may cancel a course or ask students to pay extra to enable the course to run. If we're unable to run a course under these circumstances, the service will refund learner fees, or offer a free transfer to another suitable course.
We hope that you have an enjoyable time learning with us but if you do have a complaint we want to deal with it fairly and swiftly. Please talk over the situation with your tutor initially. If this doesn't resolve the matter, or you feel unable to talk to your tutor, then please ask to see your programme manager. The next step would be to write to the area manager, who will do everything possible to address the issue. If the area manager cannot resolve the matter it will be referred to the Head of the Adult Community Education Service. If you are still not satisfied, the county council publishes a formal complaints procedure which the Adult Community Education Service is party to. This is available through the centre or programme manager.
If you experience any problems making an online booking please go to our online booking support page.
You can provide feedback using our contact us form
Derbyshire County Council
You can also use our contact form, or submit your complaints or praise.
© Derbyshire County Council 2017